Refund Policy
Straightforward: a 30-day full refund, and the apps you've shipped stay live if you leave.
30-day full refund
If ZipLoom isn't right for you, request a full refund within 30 days of your purchase. No forms to fill in and no justification required — email us and we'll process it.
Your deployed apps stay live
Cancelling doesn't take your work offline. Any app you've already deployed through ZipLoom stays live on your platform — you own the deployment. ZipLoom is not a hosting lock-in; we ship to your accounts, not ours.
How to request a refund
Email our support team from the address on your account and tell us you'd like a refund. Refunds are issued to your original payment method via Stripe, our payment processor. Processing time depends on your bank or card issuer.
Subscription cancellation
You can cancel your subscription at any time from your dashboard. Cancellation stops future billing; it does not automatically trigger a refund of a past charge — for that, use the 30-day window above.
Questions about a charge? Contact us and we'll sort it out.
- Confirm exact refund terms: is it unconditional within 30 days, or are there exclusions (e.g. usage-based charges, add-ons)?
- Add the real support email and expected processing timeframe
- Legal review — confirm this matches the Terms of Service and Stripe's requirements
- Confirm whether annual plans have different terms