Refund Policy
Straightforward: a 30-day full refund on ZipLoom plans, and the apps you've shipped stay live if you leave.
30-day full refund
If a ZipLoom plan isn't right for you, request a full refund within 30 days of your purchase. No forms to fill in and no justification required — email us and we'll process it.
Add-ons
Add-ons — App Packs, the Model Library and one-time top-up packs — follow the same 30-day window only while they're unused. Once an add-on has been used, it can't be refunded.
Your deployed apps stay live
Cancelling doesn't take your work offline. Any app you've already deployed through ZipLoom stays live on your platform — you own the deployment. ZipLoom is not a hosting lock-in; we ship to your accounts, not ours.
How to request a refund
Email our support team from the address on your account and tell us you'd like a refund. Refunds are issued to your original payment method via Stripe, our payment processor. Processing time depends on your bank or card issuer.
Subscription cancellation
You can cancel your subscription at any time from your dashboard. Cancellation stops future billing; it does not automatically trigger a refund of a past charge — for that, use the 30-day window above.
White-Glove Weave (One-Time Migration Service)
The 30-day refund above covers ZipLoom plans. White-Glove Weave is a one-time service and follows its own terms:
- Full refund any time before work begins. Just ask.
- Work begins at the kickoff call, or when we first make a change in your repository or accounts, whichever comes first.
- If your onboarding details show the app is outside these terms, we tell you before work begins. You choose a custom quote or a full refund.
- If a problem on ZipLoom's side stops the move, you choose: we keep working on it at no extra cost, or a full refund.
- Once work has begun, the fee is earned. If the move pauses for something outside these terms, you choose: accept a quote, or stop there with nothing more to pay.
- Anything we've already deployed stays live in your accounts.
- The 30-day refund on ZipLoom plans applies to plan subscriptions. This one-time service follows the terms on this page.
Full terms: White-Glove Weave terms.
Questions about a charge? Contact us and we'll sort it out.